Packages

Most organizations require a combination of the following services, which we have bundled in three popular packages. Of course, we customize our 'Swift' packages to fit your exact needs.

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SwiftStarter

For businesses who are looking to get their feet wet with our managed IT services
SwiftStarter includes:
Remote support package (customized to your needs)
Access to onsite and after-hours support (pay as you go)
Managed virus and malware protection
Managed breach detection
PC health and security monitoring
Managed patching and updates
Additional add-ons available (such as backup)
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SwiftPro

For businesses that are ready for a full-service IT partner
Everything in SwiftStarter, plus these upgrades:
Unlimited remote and onsite support during business hours
Managed security for cloud accounts: advanced email protection, Microsoft 365 monitoring, password vaults
Ongoing security awareness testing and training for staff
Technology infrastructure documentation
3rd party software management
And vCIO Services:
Dedicated virtual Chief Information Officer (vCIO) to execute as if he/she were one of your own executive officers
Offers strategic advice and joins in on meetings.
Annual technology roadmap, budget preparation and asset & inventory management report
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SwiftPlus

For mission-critical organizations in need of extended support and advanced security
Everything in SwiftPro, plus these upgrades:
After hours emergency remote support included
No additional charge for projects done over the weekend
Email continuity for Microsoft 365
24/7 Security team (humans) monitoring security events and your logs and network. They will take action even in the middle of the night
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Common Questions

Can I pick and choose the inclusions in my package?
We have put together our packages to keep things simple and secure for you. That being said, if we notice you would benefit from an addition, you can count on us to recommend it to you.
How does Auto Billing work?
Our support agreements are setup as a monthly agreement paid in advance. We take the hassle and stress away by automating the billing process.
Is backup included?
Organizations have varying requirements when it comes to backups, as some businesses are more data-intensive as others. It would not be ethical for us to include backups in the standard packages, considering that many organizations do not have a high backup requirement (measured in GB). However, we would forced to budget for those outliers.

As such, backups needs and investment costs are discussed separately when we are exploring our partnership together.
If your SwiftPlus offers more security, is SwiftStarter still safe?
Yes, while we could tell every business they won't be secure until they buy everything, the real answer is your business is unique and there is a perfect balance of security and price for your business.
Is hosting included?
Our packages are for your routine day to day support. Licencing, hosting services, etc can be quoted as add-ons to the chosen package.
What plan do I need for HIPAA compliance?
HIPAA compliance requires a significant amount of documentation of your IT processes, as well as adhering to other IT-best practices.

While you might achieve HIPAA compliance on our SwiftStarter package, your new vCIO will actively facilitate the processes when on our SwiftPlus and SwiftPro packages. These activities will be billed separately, as HIPAA compliance is required by too few organizations to be included as a standard.